Cancellation Policy

We understand that unanticipated events happen occasionally in everyone's life. In our desire to be effective and fair to all our clients, we honor the following policies:

24-hour Advance Notice is Required when cancelling an appointment. This allows the opportunity to offer this time to another client. If you are unable to give us 24 hours advance notice, you will be charged the full cost of your appointment. This balance must be paid prior to your next scheduled appointment.

No Show Policy

Anyone who either forgets or consciously chooses to forgo their appointment, for any reason, will be considered a '“no-show”. They will be charged the full fee for the time and service scheduled. Please be respectful of our time.

Late Arrivals

If you arrive late, your session may be shortened, in order to accommodate the therapist’s schedule. It is at the therapist’s discretion to determine if there is enough time remaining to start a treatment. You will be responsible for the full fee of the service scheduled.

Prepayment & Refund Policy

To confirm your appointment, prepayment is required at the time of booking. Please note:

• All prepayments are non-refundable.

• If you need to cancel or reschedule, your prepayment will be applied as a credit to your account for future services.

• Account credits do not expire and can be used toward any service or product at our studio.

• In the rare event that we must cancel your appointment, you will have the option to receive a full refund or retain the amount as credit.

We appreciate your understanding and support as this policy allows us to honor the time and preparation reserved exclusively for your experience.

Free parking is available behind Wild Moon Wellness + Esthetics, with easy access from Fjord Drive.

Please use the left side of the parking lot, as those spaces are reserved for Wild Moon clients. The remaining parking spaces are reserved for the other businesses in the building.

If our designated spaces happen to be full, additional free street parking is available nearby. If you have any trouble finding us, don't hesitate to call or text—we're always happy to help!

I do not bill insurance, however, I do accept HSA and FSA cards. Depending on the insurance plan you have, you may qualify for receipt reimbursement, which I would be happy to provide.

We do not accommodate same-day appointments; all bookings are made through our online scheduling system where you can view our availability

Please note that all prepayments and packages are non-refundable. You may share your packages with loved ones or give your session to someone else if you prepaid online and can not make the session. Thank you for understanding and supporting small business!

New clients are required to prepay 50% of the service booked when booking. Prepayments are non-refundable, but if you need to cancel, the amount will be applied as a credit to your account for future use.

While prenatal massage is not currently offered, I’m happy to recommend trusted local practitioners upon request.

Wild Moon Wellness + Esthetics Messaging Privacy Policy

Wild Moon Wellness + Esthetics (doing business as Wild Moon Wellness + Esthetics) ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Wild Moon Wellness + Esthetics collects and uses information about you when you opt-in to receive SMS messages from us.

Data We Collect

When you opt-in to receive SMS messages, we collect:

• Your name

• Your phone number

• Consent to send SMS messages

How We Use Your Data

We use your information to:

• Operate our business

• Send you the SMS messages you've opted in to receive

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Program Terms and Conditions

1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (360) 233-8281.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at wildmoonmassagewellness@gmail.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at wildmoonmassagewellness@gmail.com